Unit #347 Has Been Down for 9 Days
and Nobody's Tracking Uptime
You are deploying 840 Level 2 chargers across 12 parking structures. Unit #347 has been down for 9 days. Nobody knows because nobody is tracking uptime. POD tracks every charger, every fault, every kWh delivered — automatically.
“We had 12 chargers down across 3 sites and didn't know until drivers started calling dispatch at 6 AM. With POD, we get alerts within minutes. Our fleet availability went from 91% to 98.6% in the first quarter.”
— Fleet Operations Manager, Regional Transit Authority
The Charger Visibility Gap
Your charging infrastructure is only as good as your ability to monitor it. Without real-time tracking, downtime is invisible.
Before POD
Unit #347 down for 9 days, nobody noticed
Your EVSE fleet spans 12 parking structures and 840 chargers. A Level 2 unit faulted last Tuesday. The driver who reported it told a technician who wrote it on a Post-it. The Post-it is still on a dashboard somewhere. The charger is still down.
Uptime tracked in spreadsheets updated weekly
Your fleet manager opens a Google Sheet every Friday and asks technicians to update charger status columns. By the time the sheet is current, the data is 5 days old. You are making fleet scheduling decisions on stale information.
Energy delivery numbers are guesswork
Nobody tracks kWh delivered per station per day. Monthly utility bills show aggregate consumption but not per-charger performance. You cannot identify underperforming units until the quarterly review, three months too late.
Maintenance tickets lost between systems
The technician logs faults in one app, parts orders in another, and completion notes in email. There is no single record tying fault code to repair action to resolution time. MTTR is a mystery.
No visibility into charger utilization rates
Some chargers run at 95% utilization while others sit idle at 12%. You do not know which parking levels are oversubscribed and which have excess capacity. Drivers queue for 40 minutes while empty chargers sit two floors up.
Fleet availability drops with zero warning
Three chargers fail in Building C on the same morning. Six vehicles cannot charge. Three routes get reassigned. The operations manager finds out at 7:15 AM when drivers start calling. There was no alert, no escalation, no backup plan.
With POD
Real-time charger status across every site
POD tracks every charger as active, idle, faulted, or offline. Status changes trigger instant alerts. Unit #347 would have been flagged within minutes, not discovered 9 days later through a driver complaint.
Real-time charger statusEnergy delivery tracked per station per day
POD records kWh delivered by each charger daily. Underperforming units surface automatically. If Station 12B delivered 40% less energy than Station 12A last week, POD flags the variance and suggests inspection.
Energy delivery trackedAI-structured maintenance records
Technicians speak a 5-minute voice report after each service call. POD extracts fault code, repair action, parts used, and resolution time. MTTR is calculated automatically across your entire fleet.
AI-structured maintenance recordsUtilization heatmaps by location and time
POD visualizes charger demand by parking level, time of day, and day of week. You can rebalance fleet charging schedules based on actual usage patterns instead of driver complaints.
Utilization heatmaps byFleet availability alerts before drivers notice
When two chargers fault in the same zone within 24 hours, POD escalates to the operations manager with a fleet impact assessment. Backup charging plans activate before the first driver arrives.
Fleet availability alertsComplete audit trail for every charger event
Every status change, maintenance action, energy reading, and fault code is indexed and searchable. "Show me all EVSE faults in Building C in February" returns results in 2 seconds.
Complete audit trailEV Charging Infrastructure Metrics — Fleet-Ready
POD automatically computes fleet KPIs from your technicians' 5-minute voice reports. Charger uptime, energy delivery, maintenance compliance, and fleet availability — all in one dashboard.
Fleet Summary
Charger Fleet Status
POD Insight: Unit #347 (Level 4) has been down for 9 days. Estimated fleet impact: 1.2% availability loss. Recommend priority dispatch.
Built for EV Infrastructure Teams
Your technicians maintain chargers. POD tracks the data so nothing falls through the cracks.
Voice-First Technician Reports
Field technicians speak their service reports after each charger visit. POD transcribes, structures, and links the data to the correct station. No typing, no forms, no forgotten details.
Charger Health Dashboard
See every charger across every site on a single screen. Green, grey, red status indicators update in real time. Drill into any station for energy history, fault logs, and maintenance records.
Mobile-First Field App
Technicians access charger data, submit reports, and scan QR codes from any phone. Works offline in parking garages with no cell signal. Syncs automatically when connectivity returns.
Frequently Asked Questions
Stop Discovering Charger Failures Through Driver Complaints
POD monitors every charger, every fault code, every kWh delivered. Your fleet availability target of 99.2% starts with knowing which units are down right now.